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SMS Terms & Conditions

These SMS Terms & Conditions govern the SMS communication services provided by Nexa Care Solutions. By opting in to receive text messages from us, you agree to the terms below.

1. SMS Consent Communication

The phone numbers collected for SMS communication are obtained only with your explicit consent. Nexa Care Solutions will not share SMS opt-in data or phone numbers with third parties or affiliates for marketing purposes. Your information is used solely for the purposes described in this document.

2. Types of SMS Communications

By consenting to receive SMS messages from Nexa Care Solutions, you may receive communications such as:

  • Appointment reminders
  • Follow-up messages
  • Billing notifications
  • Promotions or special offers (only if explicitly opted in)

Example:
“Hello, this is a friendly reminder of your upcoming appointment with Dr. Smith at Nexa Care Clinic on May 10 at 3:00 PM. Reply STOP to opt out of SMS messaging from Nexa Care Solutions at any time.”

3. Message Frequency

Message frequency may vary based on your interactions with our services. For example:

  • Appointment or follow-up: up to 15 messages per week
  • Billing-related notices: up to 10 message per week
  • Marketing or promotional messages (if opted in): up to 20 messages per day

4. Potential Fees for SMS Messaging

Standard message and data rates may apply based on your wireless carrier’s pricing plan. These charges may vary for domestic and international messages.

5. Opt-In Method

You may opt-in to receive SMS messages from Nexa Care Solutions via:

  • Verbal consent during phone or in-person conversations
  • Online form submissions
  • Paper-based forms

Your consent is recorded for compliance purposes.

6. Opt-Out Method

You can opt out of receiving SMS messages from Nexa Care Solutions at any time. Simply:

  • Reply “STOP” to any message
  • Or contact us directly at support@nexacaresolutions.com to be removed from our messaging list

Once opted out, you will no longer receive any SMS communications unless you opt back in.

7. Help

If you need assistance, reply with the keyword HELP or contact us directly at:

support@nexacaresolutions.com

8. Standard Messaging Disclosures

  • Message and data rates may apply.
  • You may opt out at any time by texting “STOP”.
  • For support, text “HELP” or visit our Privacy Policy pages.
  • Message frequency may vary.